Inner Action Media


What Does a Full-Service Marketing Agency Actually Do?

September 1, 2026

Marketing can get complicated quickly.

You need a website that works. Social media needs content. Someone should probably be thinking about SEO. Your ads need to reach the right people. Video could help tell your story. And through all of it, you still need to know whether any of this is actually helping your business grow.

For a lot of organizations, the problem isn’t a lack of marketing.

It’s that all the pieces aren’t working together.

That’s where a full-service marketing agency can help.

A full-service marketing agency brings strategy, creative, content, advertising, digital marketing, video, websites, and other services together under one team. But the real value isn’t having a long list of capabilities.

It’s making sure all of those capabilities are working toward the same goal.

What Is a Full-Service Marketing Agency?

At the simplest level, a full-service marketing agency can help manage multiple parts of your marketing rather than focusing on just one.

That could include brand strategy, social media, graphic design, video production, photography, websites, SEO, digital advertising, traditional media, content marketing, and more.

But hiring an agency shouldn’t just mean having more people to make more stuff.

A great video is more valuable when you know who needs to see it. An ad campaign works better when the message actually connects with the audience. A website does more for your business when visitors immediately understand what you do and what they should do next.

Good marketing isn’t a collection of unrelated deliverables.

It should all work together.

It Should Start With Strategy

It’s easy to start marketing conversations with tactics.

“We need to post more.”

“We should run some ads.”

“We need a new website.”

“We should make a video.”

Maybe you do.

But the better place to start is with why.

What are you actually trying to accomplish?

Maybe you need more leads. Maybe people know your company but don’t understand everything you offer. Maybe you’re struggling to recruit. Maybe your business has grown, but your brand hasn’t caught up. Or maybe you’re spending money on marketing and aren’t really sure what’s working.

Before deciding what to make, post, or advertise, a good marketing agency should help you identify the real problem.

At Inner Action Media, that’s where we start.

We want to understand where you’re trying to go, who you’re trying to reach, and what might be standing in the way.

Then we can decide what marketing actually makes sense.

Your Story Has to Be Clear

Once you know the goal, you need a clear story.

Your customers shouldn’t have to work hard to understand what you do, how you can help them, or why they should choose you.

And your brand shouldn’t be the hero of that story.

Your customer is.

They have a problem to solve, a goal to reach, or something they want to change. Your marketing should show that you understand where they are and can help them get where they want to go.

That story becomes the foundation for everything else.

Your website.

Your social content.

Your videos.

Your ads.

Your sales materials.

When the story is clear, all of those things start pulling in the same direction.

Then You Create the Right Marketing

This is where having a full-service team becomes especially valuable.

One business might need a new website and an SEO strategy.

Another might need a video campaign supported by digital advertising.

Another might need stronger social content, better photography, and a clearer brand.

Another might benefit from a mix of digital ads, television, streaming, radio, print, or outdoor advertising.

There isn’t one marketing plan that works for everybody.

The point of having a full-service agency isn’t to use every service available.

It’s having the ability to choose the right ones.

And because the strategy, messaging, creative, advertising, video, and digital work are connected, each part can make the others stronger.

One video shoot might create a brand film, social videos, digital ads, website content, and photography.

A new website can be built around the same messaging you’re using in your advertising.

Social content can reinforce the story potential customers are already seeing elsewhere.

Instead of creating isolated pieces of marketing, you’re building a connected system.

You Also Have to Get the Story in Front of People

Even the best marketing doesn’t accomplish much if the right people never see it.

That’s why distribution matters just as much as the creative itself.

Depending on your goals, that might mean Google Ads, social media advertising, streaming video, traditional television, radio, outdoor advertising, print, search engine optimization, or some combination of channels.

The answer isn’t to be everywhere.

It’s to be where your audience is.

And once a campaign is running, the work isn’t finished.

You should be looking at what’s happening.

Are people responding?

Are they visiting the website?

Are you generating leads?

What’s performing well?

What should change?

Good reporting shouldn’t just give you numbers. It should help you understand what those numbers mean and what you should do next.

The Biggest Benefit of a Full-Service Marketing Agency

You can absolutely work with several different marketing vendors.

One company can build the website. Someone else can manage social media. Another agency can handle advertising. A freelancer can produce your videos.

But then someone has to connect all of it.

Usually, that’s you.

And that’s where things can start to feel fragmented.

The website says one thing. The ads say another. The videos get posted once and never used again. Different vendors are working toward different goals.

A full-service marketing agency can help simplify that.

The strategy informs the story.

The story informs the creative.

The creative supports the campaign.

The campaign reaches the audience.

And the results help determine what happens next.

That’s the real advantage.

Not more marketing.

Better-connected marketing.

Is a Full-Service Marketing Agency Right for You?

You may want to consider a full-service marketing partner if your marketing feels reactive, your team is stretched thin, you’re coordinating several different vendors, or you know you need to improve your marketing but aren’t sure what to tackle first.

The right agency shouldn’t create more work for you.

It should create clarity.

And it should feel like an extension of your team, not another vendor you have to manage.

What Does Inner Action Media Do?

Inner Action Media is a full-service marketing and advertising agency based in Morgantown, West Virginia.

We help businesses and organizations connect strategy, storytelling, creative, advertising, video, digital marketing, websites, SEO, media buying, and content into one larger plan.

But the services aren’t really the point.

The point is understanding where you want to go, building the right strategy to get there, and helping your audience understand why they should come with you.

If your marketing feels disconnected, you’re trying to figure out what to prioritize, or you simply think it should be doing more for your business, we’d love to talk.

We’ll help you build the strategy, tell the story, and get it in front of the people who matter.

Jeana Gonzalez

Jeana Gonzalez

Graphic Designer

Jeana Gonzalez is the Graphic Designer at Inner Action Media. She earned her bachelor's degree in Graphics & Multimedia from California University of Pennsylvania and holds an associate degree in Technical Studies. With more than seven years of experience in design and marketing, including work with organizations such as UPMC, Jeana combines creativity and strategy to create compelling visual experiences that help brands connect with their audiences. Outside of work, you'll probably find her at the gym, scrapbooking, or visiting family in Mexico.

Tara Larrick

Tara Larrick

Multimedia Producer

Tara Larrick is a Multimedia Producer at Inner Action Media who believes that video is one of the most powerful ways brands can build trust, recognition, and meaningful connections with the people they serve. She graduated from George Mason University with a Bachelor of Arts in Film and Video Studies and began her career working remotely on multimedia projects for nonprofits, women's healthcare organizations, and educational initiatives. Her work has reached audiences around the world through projects with Lactation Education Resources, UNICEF, and the World Health Organization (WHO), while also helping tell impactful stories right here in the Morgantown community. Outside of work, Tara enjoys spending quality time with her husband, Ben, and their three children: Kolton, Ezra, and Hazel. She loves staying active and trying new things, whether she's tackling home improvement projects, paddleboarding, or snowboarding with her family.

Cole Pancake

Cole Pancake

Digital Advertising Specialist

Cole Pancake is the Digital Advertising Specialist at Inner Action Media. Growing up in the eastern panhandle of West Virginia, Cole has a deep connection to the state, its beauty, and its people. After graduating from WVU with a Bachelors in Journalism, Cole worked in the outdoor industry for 5 years, driving growth through strategic and digital marketing initiatives. When Cole isn’t in the office, you can find him at home with his wife Haley, his son Stetson and their two dogs, reading philosophy and history; or most likely, hunting and fishing somewhere in the Mountain State.

Yev Shrayber

Yev Shrayber
Cinematographer

Raised amidst the mist and fog of San Francisco, Yev now lives in Pittsburgh with his wife and young son. He began his career in live sports broadcasting with the San Francisco Giants before making the jump into feature films, working his way up from camera assistant to camera operator.

Today, he collaborates with the Inner Action Media team to craft visual stories, drawing from a background that spans both live sports and narrative filmmaking. Outside of work, he can usually be found “wrestling” with his son — or proudly watching him attempt to break personal records in jumping very, very high.

Andrew Archer

Andrew Archer
Content Strategist
Andrew “Arch” Archer is a Bridgeport, WV native who believes that great storytelling is the heart of meaningful connection. After serving as a Pastor for the past 6 years here in Morgantown, Arch brings a people-first mindset and a knack for clear and excellent communication to the content strategist role. Arch lives in Morgantown with his wife, Delaney, and their four kids – drawing daily inspiration from the people and community he loves. Outside of work, you’ll find Arch spending time with his family, enjoying games of all sorts, and having meaningful conversations about faith and life.

Jason Allen

Jason Allen
Community Relations & Business Development Coordinator

Jason Allen is the Community Relations & Business Development Coordinator at Inner Action Media, where he leads relationship-driven growth efforts and supports many of the agency’s long-standing clients. Known for his personable approach, Jason thrives on connecting with people, understanding their challenges, and helping them identify clear, actionable strategies to move their organizations forward.

Jason has been married to his high school sweetheart, Jessica, for 24 years. They have three children: Isabella, a freshman at WVU; Elisabeth, a junior at MHS; and Matthew, an eighth-grader at South Middle School, who bring joy, purpose, and plenty of activity to everyday life. Faith also plays a central role for Jason, and he remains actively involved at Chestnut Ridge Church in Morgantown.

Beyond his work, Jason is committed to strengthening his community. He regularly participates in local initiatives and seeks meaningful opportunities to build connections that make a positive impact across West Virginia.

Samson Tew

Samson Tew
Production Assistant
Samson was born in Harpers Ferry, West Virginia. He attended the Frederick Career and Technology Institute studying TV/Multimedia production and broadcasting. There, he gained a passion for visual storytelling and working behind the camera. When Samson isn't helping plan shoots or assisting on set, he's at home constructing, painting, and photographing miniature models to create stop motion animations.

Shayla Klein

Shayla Klein
Multimedia Producer
Inner Action Media's resident journalist, Shayla Klein is best known for her brand journalism content, where she acts as a journalist-for-hire at events. She also helps produce, edit, and shoot Inner Action Media's award-winning video productions. A West Virginia native, Shayla grew up in Wheeling. She graduated Magna Cum Laude from West Virginia University with a degree in Broadcast Journalism with minors in Theatre and Interactive Media Design. While completing her bachelor’s degree, she worked part-time at West Virginia Public Broadcasting and made weekly appearances on The Legislature Today. Shayla joined Inner Action Media in 2024 with four years of post-college experience in TV news. As someone who appreciates the unique charm of Morgantown and calls it home, Shayla is excited to help Inner Action Media’s clients connect with their community.

Nicklaus Hart

Nicklaus Hart
Director of Business Development
Nick is the Director of Business Development at Inner Action Media. In this role, he leads efforts to cultivate strategic partnerships and help IAM tell more exceptional stories. With a natural talent for conversation and a gift for building relationships, Nick brings people together and delivers thoughtful, effective solutions for clients and the communities they serve. Native West Virginians, Nick and his wife, Brooke, returned to Morgantown with a shared hope of building a bright future for their growing family. Life in the Hart household is lively and full, with their boys keeping them on their toes. Outside of work, Nick enjoys hosting friends, exploring West Virginia, and cheering on the LSU Tigers.

Liza Heiskell

Liza Heiskell
Creative Director of Video Production
At the heart of Liza Heiskell’s work is a simple goal: to help people and communities express what matters most. A graduate of West Virginia University and winner of a National Daytime Emmy Award, she built her career in Philadelphia and New York City producing programs for TLC, Discovery, NBC News, and the Fox Broadcasting Network. After returning to Morgantown, she founded Park Street Productions to give business owners and non-profits a platform to connect with customers through authentic, meaningful stories. At Inner Action Media for the past eight years, Liza has helped to turn ideas into polished productions, blending her creative talent with a knack for managing production details. Her work shines a light on people, businesses, and organizations with the hope of strengthening connections across the community. At the end of the day, Liza’s favorite role is mom to Charlie and Dori. She also loves a good hike with husband Matt and the dogs, cooking up feasts, and filling her home with family, friends, and good cheer.

Gabe Ofca

Gabe Ofca

Director of Photography

Gabe was born and raised in Steubenville, Ohio. With an associate degree in Computer Sciences from Pittsburgh Technical College, his passion is storytelling through a lens. He finds purpose in seeking beneficial perspectives and using intentional methods to share them. If he isn’t creating marketing content, he’s still out there shooting something. It could be backpacking vlogs, drum covers, or cinematic passion projects. The thing he’s holding is called an FPV drone. He’s often referred to as “Robo Cop” or “Ant Man” when he’s flying it. Gabe also enjoys time creating memories with his lovely wife and two daughters.

Jim Matuga

Jim Matuga

President | Founder of IAM

As a professional in the marketing and advertising industry since 1988, Jim has a deep understanding of the local, state and regional marketplace and he provides the communication tools and strategies necessary to reach key target audiences with powerful messages carefully designed to help organizations grow.

His passion is to help companies and non-profits create brand stories that connect people, through a variety of media channels.

Originally from Hopewell, Pennsylvania, Jim has resided in Morgantown, WV since 1981.

He graduated from West Virginia University with a BS in Advertising from the Perley Issac Reed School of Journalism in 1988.

He has extensive experience in leadership positions with media companies in newspaper (The Dominion Post), television (WBOY – 12NEWS), cable (Rutter Media), direct mail (VALPAK), radio (100.9 FM) and Internet. Jim is 60 years old and is currently active in, and has held leadership positions with the Morgantown Area Partnership (9 year Board Member), PACE Enterprises (Board President 5 years), Chestnut Ridge Church (Board of Trustees Chairman), Refuge Mountain Ranch (Founding Board Member - Garrett County, MD) Rotary Club of Morgantown (Past-President), Mountaineer Chapter BNI (Leadership Team), and the West Virginia Miracle Baseball League (Founding Board member and 23+ year head coach).

Jim is also the author of “Marketing Matters” and “Humble Influence" and the founder and host of Positively West Virginia, a weekly iTunes podcast that highlights business leaders making a positive contribution to West Virginia.

Jim lives in Morgantown with his wife Rebekah Matuga, and has two children Dylan (35 years old) and Jordan (33 years old) and two grandchildren.

Jim and Rebekah have two Chihuahuas Daisy and Petunia. They are active volunteer leaders and philanthropists with Chestnut Ridge Church, Refuge Mountain Ranch, Rotary International, Miracle League Baseball, United Way, and love to spend time in the outdoors traveling, fishing, camping and adventuring. They both have a heart for making West Virginia a better place for all.

Dylan Sheldon

Dylan Sheldon

Vice President of Operations

Dylan Sheldon is the Vice President of Operations at Inner Action Media, where he has worked for more than 13 years. His focus is on helping West Virginia businesses grow through effective marketing and storytelling. Dylan is deeply committed to West Virginia and takes pride in supporting local businesses. He previously served as the president of the Rotary Club of Morgantown and is currently a member of its board, continuing to dedicate his time to community service and improvement projects. Additionally, Dylan is a deacon at his local church, where he has the opportunity to serve both his fellow congregants and the surrounding community.

Dylan is married to Kelsey Sheldon and is a father to four children: Ralph, Arthur, Mildred, and George. In both his professional and personal life, Dylan aims to contribute positively to West Virginia’s communities and its economic development.

Brian Jarvis

Brian Jarvis

Vice President

Brian Jarvis is president and owner of WV News, publisher of The Exponent Telegram, The State Journal, Blue & Gold News, Fairmont News, Bridgeport News, Weston News, Preston News & Journal, The Garrett Co. Republican, Your Bulletin Board and NCWV Life magazine, with headquarters in Clarksburg, West Virginia, as well as offices in Fairmont, Morgantown, Kingwood, Charleston and Oakland, Maryland, as well as an investor in the Charleston Gazette-Mail. He and his wife, Rachel, who is also a practicing attorney, have two daughters, Evelynn and Eleanor.

Ben Ward

Ben Ward
Account Operations Manager
After serving for five years as a local church pastor in Western Pennsylvania, Ben became the Project Manager at Inner Action Media, and is now excited to serve clients even more effectively as Account Operations Manager. He is passionate about helping clients connect with customers on a deeper level. Although not native West Virginians, Ben, his wife Tiffany, and their three daughters are now proud to call the Mountain State their home. They look forward to many fruitful years opening their home to the community around them. Aside from being with his family, Ben enjoys lifting at the gym, involvement in his local church family, being outdoors, and reading military history in his spare time.

Aubree Johnson

Aubree Johnson

Marketing Specialist

Aubree grew up in Mason, WV. She attended West Virginia University where she earned her M.S. in Integrated Marketing Communications and B.S. in Advertising with minors in Psychology and Strategic Social Media. She thrives on learning and exploring new ideas, combining her passion for problem-solving with creativity. Aubree has a deep appreciation for the Morgantown community and is committed to making a positive impact through her work. Outside of work, she loves reading a variety of genres, including romance, thriller, tragedy, self-help, and memoir. She also enjoys painting and spending time outdoors.

Alex Kraus

Alex Kraus

Director of Media Strategy

Alex Kraus grew up in Weston, WV, and attended WVU, where he earned his bachelor’s degree in Broadcast Journalism and his master’s degree in Digital Marketing Communications. Alex began his professional career in sports broadcasting, where he gained experience filming sports for WVU as well as traveling to broadcast the PGA Tour and the Paris Olympics. Alex now brings his unique skill set to the Inner Action Media team as a digital content & production manager. Outside of work, Alex enjoys spending time with his wife, playing golf, exercising, and convincing people to wear barefoot shoes.