Inner Action Media


Testing What’s Next: Why Inner Action Media Is Exploring ChatGPT Ads

July 13, 2026

Marketing has always rewarded the teams willing to pay attention early.

Not recklessly. Not by chasing every new platform just because it is new. But by watching where audience behavior is shifting, testing what is possible and learning before everyone else catches up.

That is why Inner Action Media is paying close attention to advertising opportunities inside ChatGPT.

As more people use AI tools to research services, compare options, ask questions and make decisions, the way people search for information is changing. Traditional search engines are not going away, but they are no longer the only place where discovery happens. People are turning to conversational AI for help with everything from planning purchases to evaluating providers to understanding complicated topics.

For marketers, that matters.

ChatGPT ads are still new, and the platform is still developing. But the direction is worth watching. AI-driven search and discovery are becoming part of the advertising landscape, and brands that wait until every new channel is already crowded may miss the chance to learn early.

At Inner Action Media, we see this as an opportunity to lead with curiosity, ownership and strategy.

Leadership Means Looking Ahead

At IAM, leadership is not tied to a title. We believe everyone leads through their actions, attitude and ownership.

Leadership means stepping up. It means taking initiative. It means making decisions with clarity, humility and courage. It also means taking responsibility for influence, not just authority.

That mindset shapes the way we approach marketing.

When a new platform begins to change how people find information, we do not want to ignore it until it becomes obvious. We want to understand it early. We want to ask better questions. We want to learn how it works, where it fits and what value it may or may not bring to the clients we serve.

Exploring ChatGPT ads fits that approach.

This is not about chasing a trend. It is about taking ownership of what is changing in the marketing landscape and doing the work now so we can help our clients make smarter decisions later.

This approach is also reflected in how we think about AI across our work. At IAM, we view AI as a way to help us be more human, not less. For us, AI is not a shortcut around creativity, strategy or relationships. It is a tool that can help us serve with greater clarity, care and connection when it is used thoughtfully.

Why We Test New Platforms

Our clients count on us to bring them practical, informed marketing recommendations. That does not mean every client needs to be on every platform. It means we need to understand the options well enough to know what is worth considering and what is not.

That kind of understanding comes from testing.

ChatGPT ads bring a new set of questions for marketers.

How do people respond to sponsored content inside an AI conversation?

What types of searches create meaningful ad opportunities?

How does intent differ when someone asks ChatGPT a question compared to when they type a keyword into Google?

What kinds of messaging feel helpful instead of intrusive?

These are the questions we want to explore before a client asks whether this channel is right for them.

By testing early, we can evaluate the platform with real curiosity and real caution. We can study how it works, where it fits and what kinds of businesses may benefit from it. That gives us a stronger foundation when the time comes to make recommendations.

“At IAM, we’re always paying attention to where people spend their time online and how those behaviors evolve. AI is changing the way consumers search for information and interact with brands, so we’re testing OpenAI ads to see where they make sense. By getting hands-on with new platforms early, we can give our clients recommendations backed by experience instead of speculation.”

– Alex Kraus, Director of Media Strategy, Inner Action Media

The Shift From Search to Conversation

For years, digital advertising has been built around search intent. Someone types a phrase into Google, sees a list of results and chooses where to click.

AI search changes that experience.

Instead of typing a few words, users often ask full questions. They explain what they are trying to solve. They compare options. They ask follow-up questions. They may describe their budget, timeline, concerns or goals in plain language.

That creates a different kind of marketing environment.

The opportunity is not simply to show up beside a keyword. The opportunity is to understand the context of the conversation and provide information that feels relevant, timely and useful.

That shift matters for advertisers because it raises the standard. Generic ad copy may not be enough. Brands will need to be clearer about the problems they solve, the audiences they serve and the reasons someone should trust them.

In other words, good strategy still matters.

What This Means for Our Clients

Our goal is not to tell every client they need to advertise on ChatGPT tomorrow.

Our goal is to understand the channel before it becomes crowded.

Some clients may eventually benefit from testing AI-driven ad placements. Others may not. The right decision will depend on the audience, the service, the budget, the competitive landscape and the maturity of the platform itself.

But by learning now, we can help clients make those decisions from a place of clarity instead of pressure.

That is part of our role as a marketing partner. We are not just here to execute what worked yesterday. We are here to watch what is changing, test what is emerging and bring back what is useful.

Our commitment to AI is not new. In the early stages of AI adoption, Inner Action Media developed its own AI-driven marketing web application to explore how these tools could enhance strategy, creativity and execution. That early investment reflects what we still believe today: AI is not a trend to follow. It is a capability to lead with.

Cutting Edge Does Not Mean Careless

Being early only matters if you are thoughtful.

New platforms often come with excitement, but they also come with limitations. Measurement may still be developing. Best practices may not be fully defined. User expectations may shift as the platform grows.

That is why our approach is grounded in testing, not hype.

We want to know what works. We want to know what does not. We want to see where the opportunity is real and where it may be overstated. Most importantly, we want to make sure any recommendation we bring to a client is connected to their actual goals.

That same responsibility applies to how we use AI across our work. At IAM, AI-assisted work is still guided by human expertise, judgment and empathy. Every idea, campaign or piece of content touched by AI must be reviewed for accuracy, tone and alignment with client goals. The tool may help us move faster, but people remain responsible for the strategy, quality and final decision.

Marketing innovation should never be about being first for the sake of being first. It should be about being prepared.

Staying Ahead So Our Clients Can Move Smarter

The advertising landscape is changing quickly. AI is already influencing how people search, learn and make decisions. As platforms like ChatGPT continue to evolve, marketers will need to understand how visibility works in these new spaces.

At Inner Action Media, we believe part of serving our clients well is exploring these changes before they become standard practice.

That means asking questions early.

Testing new tools carefully.

Paying attention to audience behavior.

Making decisions with clarity, humility and courage.

And bringing our clients informed recommendations when the opportunity makes sense.

ChatGPT ads may still be new, but the larger shift is already happening. Search is becoming more conversational. Discovery is becoming more personalized. Marketing strategy has to keep moving.

We are paying attention now so our clients can be ready for what comes next.

In the end, AI helps us do what matters most even better: serve people, tell powerful stories and help the brands we work with connect in meaningful ways.

Let’s talk about what this means for you.

Cole Pancake

Cole Pancake

Digital Advertising Specialist

Cole Pancake is the Digital Advertising Specialist at Inner Action Media. Growing up in the eastern panhandle of West Virginia, Cole has a deep connection to the state, its beauty, and its people. After graduating from WVU with a Bachelors in Journalism, Cole worked in the outdoor industry for 5 years, driving growth through strategic and digital marketing initiatives. When Cole isn’t in the office, you can find him at home with his wife Haley, his son Stetson and their two dogs, reading philosophy and history; or most likely, hunting and fishing somewhere in the Mountain State.

Maddie Bartley

Maddie Bartley

Graphic Designer

Maddie grew up in Morgantown, WV and attended West Virginia University, earning her B.S. in Design Studies (2023) and M.S. in Sport Management (2025), where she served as the Athletics Graphic Design Graduate Assistant. She then started Maddie B Creative Co., working with clients such as Team USA for the 2026 Winter Games and Inner Action Media to create impactful visual content across social, print, and marketing campaigns, with a focus on clear, engaging design. Outside of work, Maddie enjoys staying active, exploring new creative projects, and spending time with friends and family.

Yev Shrayber

Yev Shrayber
Cinematographer

Raised amidst the mist and fog of San Francisco, Yev now lives in Pittsburgh with his wife and young son. He began his career in live sports broadcasting with the San Francisco Giants before making the jump into feature films, working his way up from camera assistant to camera operator.

Today, he collaborates with the Inner Action Media team to craft visual stories, drawing from a background that spans both live sports and narrative filmmaking. Outside of work, he can usually be found “wrestling” with his son — or proudly watching him attempt to break personal records in jumping very, very high.

Andrew Archer

Andrew Archer
Content Strategist
Andrew “Arch” Archer is a Bridgeport, WV native who believes that great storytelling is the heart of meaningful connection. After serving as a Pastor for the past 6 years here in Morgantown, Arch brings a people-first mindset and a knack for clear and excellent communication to the content strategist role. Arch lives in Morgantown with his wife, Delaney, and their four kids – drawing daily inspiration from the people and community he loves. Outside of work, you’ll find Arch spending time with his family, enjoying games of all sorts, and having meaningful conversations about faith and life.

Jason Allen

Jason Allen
Community Relations & Business Development Coordinator

Jason Allen is the Community Relations & Business Development Coordinator at Inner Action Media, where he leads relationship-driven growth efforts and supports many of the agency’s long-standing clients. Known for his personable approach, Jason thrives on connecting with people, understanding their challenges, and helping them identify clear, actionable strategies to move their organizations forward.

Jason has been married to his high school sweetheart, Jessica, for 24 years. They have three children: Isabella, a freshman at WVU; Elisabeth, a junior at MHS; and Matthew, an eighth-grader at South Middle School, who bring joy, purpose, and plenty of activity to everyday life. Faith also plays a central role for Jason, and he remains actively involved at Chestnut Ridge Church in Morgantown.

Beyond his work, Jason is committed to strengthening his community. He regularly participates in local initiatives and seeks meaningful opportunities to build connections that make a positive impact across West Virginia.

Samson Tew

Samson Tew
Production Assistant
Samson was born in Harpers Ferry, West Virginia. He attended the Frederick Career and Technology Institute studying TV/Multimedia production and broadcasting. There, he gained a passion for visual storytelling and working behind the camera. When Samson isn't helping plan shoots or assisting on set, he's at home constructing, painting, and photographing miniature models to create stop motion animations.

Shayla Klein

Shayla Klein
Multimedia Producer
Inner Action Media's resident journalist, Shayla Klein is best known for her brand journalism content, where she acts as a journalist-for-hire at events. She also helps produce, edit, and shoot Inner Action Media's award-winning video productions. A West Virginia native, Shayla grew up in Wheeling. She graduated Magna Cum Laude from West Virginia University with a degree in Broadcast Journalism with minors in Theatre and Interactive Media Design. While completing her bachelor’s degree, she worked part-time at West Virginia Public Broadcasting and made weekly appearances on The Legislature Today. Shayla joined Inner Action Media in 2024 with four years of post-college experience in TV news. As someone who appreciates the unique charm of Morgantown and calls it home, Shayla is excited to help Inner Action Media’s clients connect with their community.

Nicklaus Hart

Nicklaus Hart
Director of Business Development
Nick is the Director of Business Development at Inner Action Media. In this role, he leads efforts to cultivate strategic partnerships and help IAM tell more exceptional stories. With a natural talent for conversation and a gift for building relationships, Nick brings people together and delivers thoughtful, effective solutions for clients and the communities they serve. Native West Virginians, Nick and his wife, Brooke, returned to Morgantown with a shared hope of building a bright future for their growing family. Life in the Hart household is lively and full, with their boys keeping them on their toes. Outside of work, Nick enjoys hosting friends, exploring West Virginia, and cheering on the LSU Tigers.

Liza Heiskell

Liza Heiskell
Creative Director of Video Production
At the heart of Liza Heiskell’s work is a simple goal: to help people and communities express what matters most. A graduate of West Virginia University and winner of a National Daytime Emmy Award, she built her career in Philadelphia and New York City producing programs for TLC, Discovery, NBC News, and the Fox Broadcasting Network. After returning to Morgantown, she founded Park Street Productions to give business owners and non-profits a platform to connect with customers through authentic, meaningful stories. At Inner Action Media for the past eight years, Liza has helped to turn ideas into polished productions, blending her creative talent with a knack for managing production details. Her work shines a light on people, businesses, and organizations with the hope of strengthening connections across the community. At the end of the day, Liza’s favorite role is mom to Charlie and Dori. She also loves a good hike with husband Matt and the dogs, cooking up feasts, and filling her home with family, friends, and good cheer.

Gabe Ofca

Gabe Ofca

Director of Photography

Gabe was born and raised in Steubenville, Ohio. With an associate degree in Computer Sciences from Pittsburgh Technical College, his passion is storytelling through a lens. He finds purpose in seeking beneficial perspectives and using intentional methods to share them. If he isn’t creating marketing content, he’s still out there shooting something. It could be backpacking vlogs, drum covers, or cinematic passion projects. The thing he’s holding is called an FPV drone. He’s often referred to as “Robo Cop” or “Ant Man” when he’s flying it. Gabe also enjoys time creating memories with his lovely wife and two daughters.

Jim Matuga

Jim Matuga

President | Founder of IAM

As a professional in the marketing and advertising industry since 1988, Jim has a deep understanding of the local, state and regional marketplace and he provides the communication tools and strategies necessary to reach key target audiences with powerful messages carefully designed to help organizations grow.

His passion is to help companies and non-profits create brand stories that connect people, through a variety of media channels.

Originally from Hopewell, Pennsylvania, Jim has resided in Morgantown, WV since 1981.

He graduated from West Virginia University with a BS in Advertising from the Perley Issac Reed School of Journalism in 1988.

He has extensive experience in leadership positions with media companies in newspaper (The Dominion Post), television (WBOY – 12NEWS), cable (Rutter Media), direct mail (VALPAK), radio (100.9 FM) and Internet. Jim is 60 years old and is currently active in, and has held leadership positions with the Morgantown Area Partnership (9 year Board Member), PACE Enterprises (Board President 5 years), Chestnut Ridge Church (Board of Trustees Chairman), Refuge Mountain Ranch (Founding Board Member - Garrett County, MD) Rotary Club of Morgantown (Past-President), Mountaineer Chapter BNI (Leadership Team), and the West Virginia Miracle Baseball League (Founding Board member and 23+ year head coach).

Jim is also the author of “Marketing Matters” and “Humble Influence" and the founder and host of Positively West Virginia, a weekly iTunes podcast that highlights business leaders making a positive contribution to West Virginia.

Jim lives in Morgantown with his wife Rebekah Matuga, and has two children Dylan (35 years old) and Jordan (33 years old) and two grandchildren.

Jim and Rebekah have two Chihuahuas Daisy and Petunia. They are active volunteer leaders and philanthropists with Chestnut Ridge Church, Refuge Mountain Ranch, Rotary International, Miracle League Baseball, United Way, and love to spend time in the outdoors traveling, fishing, camping and adventuring. They both have a heart for making West Virginia a better place for all.

Dylan Sheldon

Dylan Sheldon

Vice President of Operations

Dylan Sheldon is the Vice President of Operations at Inner Action Media, where he has worked for more than 13 years. His focus is on helping West Virginia businesses grow through effective marketing and storytelling. Dylan is deeply committed to West Virginia and takes pride in supporting local businesses. He previously served as the president of the Rotary Club of Morgantown and is currently a member of its board, continuing to dedicate his time to community service and improvement projects. Additionally, Dylan is a deacon at his local church, where he has the opportunity to serve both his fellow congregants and the surrounding community.

Dylan is married to Kelsey Sheldon and is a father to four children: Ralph, Arthur, Mildred, and George. In both his professional and personal life, Dylan aims to contribute positively to West Virginia’s communities and its economic development.

Brian Jarvis

Brian Jarvis

Vice President

Brian Jarvis is president and owner of WV News, publisher of The Exponent Telegram, The State Journal, Blue & Gold News, Fairmont News, Bridgeport News, Weston News, Preston News & Journal, The Garrett Co. Republican, Your Bulletin Board and NCWV Life magazine, with headquarters in Clarksburg, West Virginia, as well as offices in Fairmont, Morgantown, Kingwood, Charleston and Oakland, Maryland, as well as an investor in the Charleston Gazette-Mail. He and his wife, Rachel, who is also a practicing attorney, have two daughters, Evelynn and Eleanor.

Ben Ward

Ben Ward
Account Operations Manager
After serving for five years as a local church pastor in Western Pennsylvania, Ben became the Project Manager at Inner Action Media, and is now excited to serve clients even more effectively as Account Operations Manager. He is passionate about helping clients connect with customers on a deeper level. Although not native West Virginians, Ben, his wife Tiffany, and their three daughters are now proud to call the Mountain State their home. They look forward to many fruitful years opening their home to the community around them. Aside from being with his family, Ben enjoys lifting at the gym, involvement in his local church family, being outdoors, and reading military history in his spare time.

Aubree Johnson

Aubree Johnson

Marketing Specialist

Aubree grew up in Mason, WV. She attended West Virginia University where she earned her M.S. in Integrated Marketing Communications and B.S. in Advertising with minors in Psychology and Strategic Social Media. She thrives on learning and exploring new ideas, combining her passion for problem-solving with creativity. Aubree has a deep appreciation for the Morgantown community and is committed to making a positive impact through her work. Outside of work, she loves reading a variety of genres, including romance, thriller, tragedy, self-help, and memoir. She also enjoys painting and spending time outdoors.

Alex Kraus

Alex Kraus

Director of Media Strategy

Alex Kraus grew up in Weston, WV, and attended WVU, where he earned his bachelor’s degree in Broadcast Journalism and his master’s degree in Digital Marketing Communications. Alex began his professional career in sports broadcasting, where he gained experience filming sports for WVU as well as traveling to broadcast the PGA Tour and the Paris Olympics. Alex now brings his unique skill set to the Inner Action Media team as a digital content & production manager. Outside of work, Alex enjoys spending time with his wife, playing golf, exercising, and convincing people to wear barefoot shoes.